Help Center

Shipping destinations:

• We ship worldwide.

Order Tracking:

• Please enter your order number in the form on our 'Track Order' page with all complete contact details and we'll get back to you.
  

Shipping time:

• Fast Shipping.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Currently we are offering free shipping worldwide (Limited time only)
• Orders over $49.99 will have free shipping.
• Orders under $30 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept secure payments for customers via Credit Cards, Debit Cards & PayPal.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package soon.

Our support team is always happy to guide you at any step!

contact: support@freshcloudy.com

Where customers can track their orders?

• Please enter your order number in the form on our 'Track Order' page with all complete contact details and we'll get back to you.

Does the Fresh Cloudy™ require a battery?

• The Fresh Cloudy™ is completely portable and comes with a universal USB wire that can be powered from any power adapter, portable charger, computer, or your car’s USB port.
  

Can I use any Essential oils & Fragrances?

• Yes you can! The Fresh Cloudy is designed to work with any fragrance or essential oil of your choice.
  

For aromatherapy oil, simply add 2-3 drops of essence into a full tank of water. For Fragrance, simply add 4-5 sprays of scent into a full tank of water and enjoy the soothing fragrant mist.

Can you put Vicks (Medicine) liquid in it?

• No we would suggest to just add water and perfume/oil cause the tube will absorb. This is an electronic device (Don't take risks).
  

Can I turn off the Led lights?

• We have 3 lighting modes for our 7 colored LED light. It can be turned completely off, used with a single color, or with the rainbow color function. These modes are simply controlled from the push of a button, ensuring a completely customizable experience.
  

How long does a full tank of water last?

• Each container of water lasts around 10-12 hours. Fresh Cloudy™ also has an auto-shutoff feature when empty and a 4/6 hour timer.
  

Note: If you have any questions for us, please fill up the form on our contact us page with all your details and we'll get back to you within 24 hours or e-mail us at

support@freshcloudy.com and we’ll be more than happy to assist you.