Help Center
FAQs
Shipping destinations:
- We ship worldwide.
Order Tracking:
- Please enter your order number in the form on our 'Track Order' page with all complete contact details and we'll get back to you.
Shipping time:
- Fast Shipping.
- Shipping time might vary depending on location, shipment method and other factors.
Shipping cost:
- Currently we are offering free shipping worldwide (Limited time only)
- Orders over $49.99 will have free shipping.
- Orders under $30 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.
You can select your preferred payment method at checkout.
- We accept secure payments for customers via Credit Cards, Debit Cards & PayPal.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package soon.
Our support team is always happy to guide you at any step!
contact: support@freshcloudy.com
Where customers can track their orders?
- Please enter your order number in the form on our 'Track Order' page with all complete contact details and we'll get back to you.
Does the Fresh Cloudy™ require a battery?
- The Fresh Cloudy™ is completely portable and comes with a universal USB wire that can be powered from any power adapter, portable charger, computer, or your car’s USB port.
Can I use any Essential oils & Fragrances?
- Yes you can! The Fresh Cloudy is designed to work with any fragrance or essential oil of your choice.
For aromatherapy oil, simply add 2-3 drops of essence into a full tank of water. For Fragrance, simply add 4-5 sprays of scent into a full tank of water and enjoy the soothing fragrant mist.
Can you put Vicks (Medicine) liquid in it?
- No we would suggest to just add water and perfume/oil cause the tube will absorb. This is an electronic device (Don't take risks).
Can I turn off the Led lights?
- We have 3 lighting modes for our 7 colored LED light. It can be turned completely off, used with a single color, or with the rainbow color function. These modes are simply controlled from the push of a button, ensuring a completely customizable experience.
How long does a full tank of water last?
- Each container of water lasts around 10-12 hours. Fresh Cloudy™ also has an auto-shutoff feature when empty and a 4/6 hour timer.
Note: If you have any questions for us, please fill up the form on our contact us page with all your details and we'll get back to you within 24 hours or e-mail us at
support@freshcloudy.com and we’ll be more than happy to assist you.